I ordered the wrong size, color, or item. Can I still change this?

Yes, but you'll need to be quick. Once your order goes into production, unfortunately we cannot change it anymore. If you need a change of size, color, or item, contact our support team ASAP at hello@selfhoot.com. Make sure to provide your name and order number.

I made a mistake on the shipping address. Can I change it?

As long as your item has not already shipped, we can still change this for you. Please email us the correct address and your order number to hello@selfhoot.com and we'll take care of it for you.

I changed my mind. Can I still cancel my order?

Yes, as long as your order hasn't already gone into production. Please email hello@selfhoot.com with subject line "Cancel Request (your order number)" and we'll take care of it for you.

How do I find the sizing for an item?

Please refer to the size chart on the product page for general measurements. If you still need assistance, please email us for any additional help.

How long will it take to get my order?

It depends on the items ordered but generally most orders will take between 2-4 business days to fulfill plus the standard shipping time for delivery. For current standard shipping times please visit our Shipping Info page.

Note that once your order is shipped then it is out of our hands. We do not have any control over carrier (i.e. USPS or other) related shipping delays and are unable to offer refunds for delays.

Where is my order now?

Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site.

I only received part of my order. Where's the rest of it?

We have multiple production facilities so when you order more than one item, they may be shipped separately. As a result, you may receive one item sooner than other item(s) in your order. So, no need to worry, the other item(s) are on the way!

I can't complete my purchase or am getting an error. What do I do?

Please email hello@selfhoot.com and we'll be happy to help.

What is your returns & exchanges policy?

Please see our Returns & Exchanges page for information on returns and exchanges.

Holiday FAQ

When will my order ship?

All orders are shipped out within 8-10 business days.

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and the holidays may take additional processing time due to increased order volume. Please allow an extra 1-2 extra business days for order processing. Your patience is greatly appreciated.

Do you offer expedited shipping?


Yes, but it is only available for items shipped within mainland USA. The expedited shipping cutoff is Dec. 15th.

Is it still possible to receive my order by Christmas after the holiday shipping cutoff?

Yes, we will still try our best to get orders placed after the holiday shipping cutoff to you in time for Christmas but please note that it is not guaranteed.

Do you ship to PO Boxes or APO/FPO addresses?

Yes, we ship to all of these, however there is no expedited shipping option available for APO/FPO addresses.

How do I know if my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number to track it online. Please be sure to check your spam folder if you don’t see it right away.

Do you offer a gift wrapping service or personalized messages?

Sorry, not at this time.

What are your shipping rates?

Please see out shipping page

Do you offer free shipping?

Yes! We offer free shipping for all US orders over $50. If the shipping cost hasn't been removed from your order, double-check that the subtotal of your order (before taxes) has reached the $50 minimum. If you're using a discount code, your subtotal must be $50 minimum after the discount has been applied.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@selfhoot.com